Browser title: Bills Waste — Accessibility & Access. At Bills Waste we prioritise clear, usable digital experiences across the Bills Waste area, and this accessibility statement explains our approach, standards and commitments.
Accessibility Commitment at Bills Waste
We are dedicated to making our online services in the Bills Waste area accessible to as many people as possible. This statement outlines how our site and digital content aim to meet recognised accessibility requirements and how we support users who rely on assistive technology.
Our accessibility work is guided by the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. We continuously review our pages, user journeys and public-facing materials to reduce barriers for people with disabilities and to improve the experience for everyone in the Bills Waste community.
Accessibility Statement for the Bills Waste Area
We design and test our interfaces to be compatible with common screen readers and to support keyboard navigation. Our site structure, heading hierarchy and ARIA practices are developed to make content readable by assistive technologies and predictable for keyboard users.
In practice, this means we implement a range of accessibility features and checks, including:
- Screen-reader support — semantic HTML, purposeful landmarks and descriptive link text to assist people using screen readers.
- Keyboard navigation — full functional access without a mouse, clear focus states and logical tab order for interactive controls.
- WCAG 2.1 AA compliance — colour contrast, resizable text, responsive layouts and accessible forms to meet recognised standards.
Features, limitations and ongoing improvements
We use a combination of automated testing tools and manual reviews with assistive technology. Our team conducts routine audits and user testing within the wider Bills Waste services to identify issues. We also welcome input on specific accessibility barriers so we can prioritise fixes.
While we aim for full conformity, some older documents, third-party content and multimedia may not yet meet every WCAG 2.1 AA criterion. When multimedia is provided, we aim to include captions, transcripts or alternative formats where possible.
If you encounter any accessibility issues when using Bills Waste online services or the Bills Waste area resources, please let us know how we can help. We will make reasonable adjustments and provide content in an alternative format on request within a timely manner.
To help make our site more accessible we apply these practical practices across the Bills Waste platform: clear headings, consistent navigation, meaningful link names, and forms that provide guidance and error messages in accessible ways. We also monitor feedback channels and maintain a roadmap for accessibility improvements.
Our accessibility approach includes regular training for content authors, accessibility checks as part of our development lifecycle and periodic reviews of the interactive elements used across Bills Waste services. Where third-party tools are necessary, we seek accessible alternatives and require vendors to comply with accessibility expectations.
Requesting accessible content or support: If you need content in an alternative format, require assistance with navigation, or would like information about accessibility in the Bills Waste area in a different medium, please use the contact options available through the site or your account portal. We will respond and provide an accessible solution or a reasonable alternative without providing contact specifics here.
We take your concerns seriously and aim to respond to accessibility requests promptly. We maintain records of accessibility issues and track resolutions to improve the overall accessibility of Bills Waste services. Our goal is continuous improvement and transparent communication about progress.
Thank you for taking the time to read our accessibility statement. We are committed to ensuring that Bills Waste resources and services are more accessible for everyone in the Bills Waste community, and we will continue to update this statement to reflect progress and changes to our approach.